Refund policy
Returns Policy
Omara takes responsibility for delivering all products to the shipping address provided by the customer. In the scenario that the customer finds an issue with the product, they can get in touch with us regarding the same via their customer care ID within 3 days of delivery. Email shall consist of the following information: details of the order placed, the product, and the complaint. Please provide clear images of the receipt, the product, and the packaging to support the concern or complaint.
Email requests excluding one or more of the above points shall not be eligible for returns, replacements, or exchange claims. Omara reserves the right to ship out replacement products on a case-by-case basis.
A replacement or refund shall only be applicable under the following circumstances:
- Damage during delivery
- Delivery of an expired product
- Delivery of an incorrect product
- Delivery of a defective product
